FAQ

FAQ : 
Can I adjust my order after it is placed ? 
    ⁃    All sales are final! Please feel free to contact us via email at @purebodyextensions@purebodyext.com with any questions prior to placing your order. Changes or cancellations are not allowed after submission. Please double-check your order details, including product selections and shipping information, before finalizing your purchase.

    ⁃    Chargebacks/disputes : PureBody Ext. does not take responsibility for chargebacks related to shipping delays, lost, or incorrectly delivered packages caused by the carrier. By placing an order on our website, you agree to these terms. Please utilize ROUTE protection at checkout.

How can I track my order? 
    ⁃    Tracking information for your order will be provided for you during the order process phase. In order to obtain any tracking information, you must provide a valid email address at the time of placing your order.

What happens if my package is shipped to the wrong address? 
    ⁃    Billing address and shipping address must match to process orders. Any/All orders placed with alternative shipping address and/or billing address will not be processed. It is the sole responsibility of the buyer to make sure that he/she enters the address correctly. We cannot support or guarantee address changes once order is being processed. Please double-check the address at the time of placing your order. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered. Once your order is processed or has already shipped, we cannot change the address.

How long will it take to receive my order ?

    ⁃    Please allow 2-5 business days for order processing. Orders placed during promotional sales and Federal Holidays may take 5-10 days for processing. We are not responsible for late delivers due to natural disasters, weather delays, or delivery carrier delays.